Privacy Policy

Effective Date: May 6, 2024

Welcome to Valuex Ltd. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.valuex-io.com and use our professional valuation services.

1. Data Controller

Valuex Ltd is the "Data Controller" for the personal information processed through this website as defined under the Mauritius Data Protection Act 2017.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Identity Data: Name, surname, and professional title.
• Contact Data: Email address, phone number, and physical address.
• Property Data: Information regarding assets for which you request valuation services (e.g., location, title deeds, site photos).
• Technical Data: IP address, browser type, and usage data collected via cookies.

3. Purpose of Data Processing

We process your data based on legal grounds established in the Data Protection Act 2017:

• Service Delivery: To perform property, financial, or movable asset valuations.
• Communication: To respond to inquiries and provide customer support.
• Compliance: To meet our professional obligations under RICS (Royal Institution of Chartered Surveyors) standards.
• Marketing: To send you market insights (only with your explicit consent).

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Valuation records are typically retained for 7 years in line with professional indemnity requirements.

5. Your Legal Rights

Under the Mauritius Data Protection Act 2017, you have the following rights:

• Right of Access to your personal data.
• Right to Rectification of inaccurate data.
• Right to Erasure (the "right to be forgotten").
• Right to restrict or object to processing.
• Right to withdraw consent at any time.

6. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Contact the Regulator

If you believe your data has not been handled correctly, you have the right to lodge a complaint with the Data Protection Office of Mauritius (http://dataprotection.govmu.org).